智能客服助手
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工作流图谱
YAML 源码
app:
description: ''
icon: 🤖
icon_background: '#FFEAD5'
mode: advanced-chat
name: 智能客服助手
use_icon_as_answer_icon: false
dependencies:
- current_identifier: null
type: marketplace
value:
marketplace_plugin_unique_identifier: langgenius/deepseek:0.0.5@fd6efd37c2a931911de8ab9ca3ba2da303bef146d45ee87ad896b04b36d09403
- current_identifier: null
type: marketplace
value:
marketplace_plugin_unique_identifier: langgenius/tongyi:0.0.11@5077dd5c6ff5bc5dc1b2772e460325ae2cc2619a7c0fd151d69bc5841edba5bd
kind: app
version: 0.1.5
workflow:
conversation_variables: []
environment_variables: []
features:
file_upload:
allowed_file_extensions:
- .JPG
- .JPEG
- .PNG
- .GIF
- .WEBP
- .SVG
allowed_file_types:
- image
allowed_file_upload_methods:
- local_file
- remote_url
enabled: false
fileUploadConfig:
audio_file_size_limit: 50
batch_count_limit: 5
file_size_limit: 15
image_file_size_limit: 10
video_file_size_limit: 100
workflow_file_upload_limit: 10
image:
enabled: false
number_limits: 3
transfer_methods:
- local_file
- remote_url
number_limits: 3
opening_statement: ''
retriever_resource:
enabled: true
sensitive_word_avoidance:
enabled: false
speech_to_text:
enabled: false
suggested_questions: []
suggested_questions_after_answer:
enabled: false
text_to_speech:
enabled: false
language: ''
voice: ''
graph:
edges:
- data:
isInLoop: false
sourceType: knowledge-retrieval
targetType: llm
id: 1743338435028-source-llm-target
source: '1743338435028'
sourceHandle: source
target: llm
targetHandle: target
type: custom
zIndex: 0
- data:
isInLoop: false
sourceType: start
targetType: knowledge-retrieval
id: 1743336922383-source-1743338435028-target
source: '1743336922383'
sourceHandle: source
target: '1743338435028'
targetHandle: target
type: custom
zIndex: 0
- data:
isInIteration: false
isInLoop: false
sourceType: llm
targetType: if-else
id: llm-source-1743339673106-target
source: llm
sourceHandle: source
target: '1743339673106'
targetHandle: target
type: custom
zIndex: 0
- data:
isInLoop: false
sourceType: if-else
targetType: answer
id: 1743339673106-true-answer-target
source: '1743339673106'
sourceHandle: 'true'
target: answer
targetHandle: target
type: custom
zIndex: 0
- data:
isInIteration: false
isInLoop: false
sourceType: if-else
targetType: answer
id: 1743339673106-false-1743339743311-target
source: '1743339673106'
sourceHandle: 'false'
target: '1743339743311'
targetHandle: target
type: custom
zIndex: 0
nodes:
- data:
desc: ''
selected: false
title: 开始
type: start
variables: []
height: 52
id: '1743336922383'
position:
x: -283.7913406372071
y: 345
positionAbsolute:
x: -283.7913406372071
y: 345
selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 243
- data:
context:
enabled: true
variable_selector:
- '1743338435028'
- result
desc: ''
memory:
query_prompt_template: ''
role_prefix:
assistant: ''
user: ''
window:
enabled: true
size: 10
model:
completion_params:
temperature: 0.7
mode: chat
name: deepseek-chat
provider: langgenius/deepseek/deepseek
prompt_template:
- id: ecf9052c-dbb4-44db-be2f-7a55d70f00c6
role: system
text: 你是一个耐心、友好、专业的智能客服助手。请根据用户的问题清晰、简洁地回答。
- id: 4b87492a-1c94-4de7-b701-ce0ea4230b45
role: user
text: '已知信息：{{#context#}}
用户问题：{{#sys.query#}}
请根据已知信息回答用户问题。如果已知信息无法回答，请直接根据你的知识回答。如果问题不清晰，可以要求用户提供更多细节。'
selected: false
title: LLM
type: llm
variables: []
vision:
enabled: false
height: 88
id: llm
position:
x: 2
y: 476
positionAbsolute:
x: 2
y: 476
selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 243
- data:
answer: 好的，正在为您转接人工客服，请稍候。
desc: ''
selected: false
title: 直接回复
type: answer
variables: []
height: 116
id: answer
position:
x: 653
y: 368.83347095566387
positionAbsolute:
x: 653
y: 368.83347095566387
selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 243
- data:
dataset_ids:
- 2bf8fe54-cc73-4864-8e9f-215a33851a65
desc: ''
multiple_retrieval_config:
reranking_enable: false
reranking_mode: reranking_model
reranking_model:
model: gte-rerank
provider: langgenius/tongyi/tongyi
top_k: 4
query_variable_selector:
- '1743336922383'
- sys.query
retrieval_mode: multiple
selected: false
title: 知识检索
type: knowledge-retrieval
height: 90
id: '1743338435028'
position:
x: 33.001731872558594
y: 345
positionAbsolute:
x: 33.001731872558594
y: 345
selected: true
sourcePosition: right
targetPosition: left
type: custom
width: 243
- data:
cases:
- case_id: 'true'
conditions:
- comparison_operator: contains
id: 1805b115-dbc7-4a7b-be65-2347689352af
value: 转人工
varType: string
variable_selector:
- sys
- query
- comparison_operator: contains
id: b42d745c-2dac-44af-8124-91e180f509ea
value: 投诉
varType: string
variable_selector:
- sys
- query
- comparison_operator: contains
id: bf338760-f593-425e-b498-2ff8adffa379
value: 人工
varType: string
variable_selector:
- sys
- query
id: 'true'
logical_operator: or
desc: ''
selected: false
title: 条件判断
type: if-else
height: 176
id: '1743339673106'
position:
x: 359
y: 345
positionAbsolute:
x: 359
y: 345
selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 243
- data:
answer: '{{#llm.text#}}'
desc: ''
selected: false
title: 直接回复 2
type: answer
variables: []
height: 103
id: '1743339743311'
position:
x: 640
y: 527
positionAbsolute:
x: 640
y: 527
selected: false
sourcePosition: right
targetPosition: left
type: custom
width: 243
viewport:
x: 389.064537989466
y: 91.59957683601215
zoom: 0.8572439793551117